We want you to be satisfied with your purchase. If you need to return merchandise within the first 30 days of delivery please follow the steps outlined below. Returns after 30 days will not be accepted.
**Please note that firearm purchases that are accepted from the transferring FFL are considered used firearms and returns will NOT be guaranteed. Inspect it BEFORE accepting the transfer. All sales are final on ammunition, projectiles, reloading components, clothing, cleaning solvents/lubricates, and food. Unless received defective, these items are not returnable or refundable.
Call us at (773) 912-8749 or send your request for a return to rockstoneammo.store to obtain authorization. No returns of merchandise will be accepted without prior authorization.
All returns on orders paid by a credit card will receive a credit to the card used on the purchase (or store credit) once confirmation of receipt of merchandise has been made and inspection has been completed. Depending on your financial institution, refunds are credited between 3 to 5 business days after issuance. All cancelled orders that paid with a money order or cashier’s check will have the refund issued as store credit.
To qualify for a refund on an item that is not defective, all returned merchandise must include the following:
- The merchandise must be in the original packaging.
- The merchandise must be unused. Products showing excessive use will not be refunded or exchanged.
- Include the following in package:
- A copy of your original invoice and packing slip
- The reason for your returned merchandise.
- All return merchandise shipments must be pre-paid, no COD.
- You must send your returned merchandise using either UPS, FedEx, or USPS according to their restrictions and provide us with tracking information.
Please ship your returned item to:rockstoneammo.store
1138 E VILLAGE ESTATES DR PARK CITY KS-67219
Upon receiving your package in our warehouse, and verification of the item is made, you will receive an e-mail with the status. This process can take up to a few weeks from start to finish.
Please Note: You will be responsible for covering the shipping fees on returned merchandise that is not-defective. A 10% Restocking Fee may apply to any returned merchandise. Firearms that are not defective and in the possession of your FFL will have a 10% restocking fee AND a shipping charge deducted from your refund. Any variance to this policy may result in no refund or a partial refund.
IMPORTANT INFORMATION ON FIREARM RETURNS:
Please take your time to inspect all firearms thoroughly at the FFL dealer BEFORE proceeding with the transfer. Once a new firearm is transferred to you from the FFL it is considered used, even if unfired. Consequently, we will not be able to guarantee acceptance of the return. Also, we DO NOT reimburse FFL transfer fees on returned items. We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect AFTER the transfer is accepted, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturers warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer. If we do receive a defective firearm that has already been transferred, we will simply forward the firearm to the manufacturer on your behalf. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number. We will not cover any additional transfer fees if that situation occurs.